Last revised October 13, 2026.
This policy explains how First Choice Home Care collects and uses information through this website, its forms, and its staff dashboard.
Information we collect
- Care inquiries: your name, contact details, ZIP code, service interests, language, and contact preferences.
- Eligibility checks: care needs, the care recipient's age range, your relationship to them, existing care, Medicaid or waiver status, and information about authorized services. These answers can be sensitive even without a diagnosis.
- Professional referrals: the referring professional's contact details, organization, role, and contact preferences. This form does not request patient names, clinical details, records, or uploads.
- Caregiver applications: contact and address details, work eligibility, availability, qualifications, employment history, references, acknowledgments, and any optional application documents you provide. Please obtain permission before sharing another person's reference information.
- Website and account information: submission dates, reference numbers, contact permission, referral or campaign information, staff account and review activity, and technical information such as your IP address and browser or device details.
Initial care and eligibility forms do not ask for Social Security numbers, Medicaid member numbers, exact dates of birth, or medical records. Provide only the information requested. Please contact our team for an approved way to share clinical records.
How we use your information
We use the information you provide to respond to inquiries, review preliminary eligibility, coordinate care discussions, consider job applications, and manage follow-up. We also use website and account information to operate the site, protect it from automated submissions, and maintain submission and review records. A preliminary eligibility check does not establish Medicaid eligibility or authorize services.
Service providers and staff access
Cloudflare hosts the website, processes forms, and stores submitted information and application documents. Cloudflare Turnstile checks browser and network signals to help prevent automated submissions. The result of this security check is verified when you submit a form and is not saved with your answers.
Clerk provides staff sign-in and team invitations. Authorized First Choice team members can review care requests, applications, and uploaded documents. Administrators manage who has access.
When email alerts are enabled, Brevo sends the designated administrator a generic notice to check the dashboard. Alerts do not include your name, contact details, form answers, or documents. We keep an internal reference and delivery status to manage retries.
Cookies and browser storage
Staff sign-in uses cookies and related storage. The website also remembers landing-page and campaign information for the current browser session; this does not include form answers or documents. Unsubmitted application answers and selected files stay in the open page and may be lost if you refresh or close it.
This website does not currently use advertising trackers, general website analytics, session recordings, or call tracking. Fonts and images are hosted with the website. We will update this policy before activating new tracking.
Contact preferences
Your contact permission lets the team respond to your request. Where text messaging is offered, select it only if you want texts about your request. Carrier message and data rates may apply. You can change or withdraw contact permission by contacting us.
The website does not send automated text messages. A submission receipt confirms that your information was saved; it does not confirm that a staff member has reviewed it or that an alert was delivered.
Security and retention
We restrict staff access and check submitted information and uploaded files before accepting them. Submitted records are not automatically deleted by this website. Clearing your browser history or storage does not delete information already submitted.
Your privacy requests
You may contact us to ask about information we hold, request a correction or deletion, change contact preferences, or raise a privacy concern. Available rights and any retention requirements depend on the records and applicable law. We may need to verify your identity before acting on a request. Please include your submission reference if you have one, without sending sensitive records or identification documents by ordinary email.
Health information and updates
This website policy is separate from a provider's HIPAA Notice of Privacy Practices. See health-information privacy notice information, non-discrimination and language assistance, and website accessibility. We will update the date above when this policy changes.
Contact us
First Choice Home Care
1400 Shepard Drive, Suite 100, Sterling, VA 20164
571-325-2340
[email protected]